Privacy Policy

1 Personal Information
This web site requires a limited amount of personal information for the operation of the site.

2 Updating Personal Information
If a user’s personally identifiable information changes, or if a user wished to change or discontinue their service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the Member Details page.

3 How Information Is Used
User information will not be disclosed to a third party without Users’ permission, except when we have your consent to share the information or we need to share your information to provide the product or service you have requested. Guiding Hand Counselling, as the sole owner of the personal information collected from this site, may transfer information about you if it acquires, or is acquired by or merged with, another company.

We don’t store your credit/debit card details on the site. All payments are taken on third-party payment provider websites where they are protected by SSL. Look for the padlock symbol and a web address starting with HTTPS://.

4 Registration
In order to receive our e-news updates, email alerts or access some of our website content, users have to complete a registration form. During registration a user is required to give contact information (such as name, email address, interests, etc.). This information is used to contact the user about the services on our site for which they have expressed interest and so we can provide a more personalised experience at

5 Cookies
A cookie is a small text file written to a user’s hard drive that contains the User ID. The cookies do not contain any personal information about users. The use of cookies is now widespread. This website uses cookies to maintain system information between web pages and to enable users to access the web site without requiring a log in each time. This information is limited to: User ID, Name, Email Address, Access Rights. The cookie is not used for marketing or any other purpose.

6 Log Files
Whenever a User requests a page, User ID, IP address, browser and version and operating system are stored in a log file. This information is only used for statistical purposes to help improve this site and provide accurate statistics to advertisers in the form of aggregated data.

7 Links
This web site contains links to other sites. Please be aware that Guiding Hands Counselling is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this website.

8 Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our login/registration form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – SSL.

9 Notification of Changes
If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

10 Data Protection Information
Guiding Hands Counselling is registered under the Data Protection Act 1998.